General Terms and Conditions

This document is not meant to be for registering, it stays in electronic format. It is not classified as a written contract, it is written in Hungarian, and not point to at any behaviour codes. If you have questions about the operation of the webshop and your order process, we will be at the given contact details.

The effect of this „General terms and Conditions” extends to the contractual relationships of the provider’s website (https://kacsa-audio.hu) and subdomains. This „general terms and conditions” is available on the following webpage: https://kacsa-audio.hu/altalanos-szerzodesi-feltetelek and can be downloaded and printed at any time from the link below: https://kacsa-audio.hu/altalanos-szerzodesi-feltetelek.pdf

2. BASIC PROVISONS
2.1.    The governing law is the hungarian law, especially the Civil Codex (2013.V.), the electronic commercial code (2001.CVIII.), and the sumptuary law (45/2014 (II.26.) for the interpretation and by this „general terms and conditions” not ruled question. The obligatory parts of the mentioned rules are authoritative without any other clause.

2.2.    These Articles are effective law since 25th of January 2021. and remaining in force until revocation. The provider can modify individually these Articles.  The modifications need to be issued 11 (eleven) days before the effective date by the Provider. 
With using the webpage Users/Customers accept automatically all the terms and conditions in connection with using the webpage.

2.3.    If a user enters the Website operated by the Service Provider or reads its contents in any way - even if he / she is not a registered user of the website, he / she acknowledges that the provisions of the Code are binding on himself / herself. If the User does not accept the Terms, he / she is not entitled to view the content of the Website.

3. REGISTRATION/PURCHASE

3.1.    The User/Customer is liable to give its real, own data during shopping/registration. The electronic contract with unreal or third person’s data is absolutely void. The Provider excludes the accountability if the User/Customer uses third person’s name, data while utilizing the service.

3.2.    The Service Provider shall not be liable for any delay or other problems or errors caused by the User for the incorrect and / or inaccurate information provided by the User.

3.3.    Service Provider takes no responsibility for any loss caused by that the User forgot his/her password or it became accessible to unauthorized persons as a result of any reason for which the Service Provider cannot be responsible.

4. AVAILABLE PRODUCTS AND SOFTWARES

4.1.    Displayed products can be ordered only online. The prices shown on the products are in HUF, they include the statutory VAT, but do not include the home delivery fee. No extra packaging fee will be charged.

4.2.    In the webshop, the Service Provider details the name, description and product of the product. Images displayed on a product datasheet may differ from reality, as an illustration. We are not responsible for the difference between the image displayed in the webshop and the actual appearance of the product.
4.3.    If there is a product on sale available, the Provider informs users/customers about the sale and its length of time.

4.4.    If, despite all due diligence of the Service Provider, a defective price is placed on the Webshop, especially with regard to obviously erroneous, eg. the Service Provider is not obliged to deliver the product at the wrong price, but may offer the delivery at the right price, for a price of “0” or “1”, which is significantly different from the commonly known, generally accepted or estimated price of the product. knowing that the Customer may withdraw from his / her intention to purchase.

4.5.    In the case of a defective price as described in section 4.4, there is a noticeable mismatch between the true and the indicated price of the product, which an average consumer will immediately notice. Pursuant to Act V of the Civil Code of 2013 (Civil Code), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, ie. there is no mutually and consensually expressive statement of the will of the parties, we cannot speak of a valid contract that would give rise to rights and obligations. Based on this, the order confirmed by the erroneous price is considered null and void.

6. ORDER PROCESSING AND FULFILMENT

6.1.  Orders are processed during opening hours. In addition to the times specified for processing the order, it is possible to place the order, if it is after the expiration of the working time, it will be processed the following day. Service Provider's customer service will always confirm by electronic means when it can fulfill its order.

6.2.  General deadline for completion:

- If the ordered product is in stock and the order is received by 12 noon, the Service Provider will ship it the same day and it will be delivered the next day.

- If the product is not currently in stock (this can also be seen in the web store), the Service Provider will notify the User when its delivery is expected.

6.3.  According to the contract of sale, the Service Provider shall transfer the ownership of the property, the User shall pay the purchase price and take over the thing.

6.4.  If the seller is an enterprise and the buyer is a consumer and the seller undertakes to deliver the thing to the buyer, the risk of damage passes to the buyer when the buyer or the third party he designates takes possession of it.

6.5.  If the seller is an enterprise, and the buyer is a consumer, for lack of distinct agreement of the signatories, the seller (based on this GCTC: Service Provider) is obligated to make available the product for the Customer (User), right after the conclusion of the contract, but in less than 30 days.

6.6.  In case of late of the Service Provider the User is rightful to set an accidental deadline. The Customer is rightful to desist from the contract, if the seller can not accomplish in the accidental deadline.

6.7.  The User is rightful to desist from the contract without accidental deadline, if:

a) the Service Provider denied the fulfillment of the contract; or
b) thecontractshouldhavebeenaccomplisheduntiltheoriginaldeadline

- not in another time - as agreed by the signatories.

6.8.  In case the Service Provider cannot accomplish the contractual obligation because the product/or its component were not available, the Service Provider is obligated to inform the Customer right away and to pay back the sum paid by the Customer at once.

6.9. Testing:
6.9.1. The User has the opportunity to take the Service Provider's products for a 1- week trial (purchase for a trial), so that the User is obliged to deposit the price of the product in cash for the trial period for the Service Provider.
6.9.2. During the trial period (7 days), the user can decide whether to keep the product or return it to the Service Provider.
6.9.2.1. If the User wants to buy the product,
6.9.2.1.1. either returns and receives the accounting document,
6.9.2.1.2. or by telephone request the Service Provider to set aside the receipt, for which the User has 5 working days to receive it.
6.9.2.2. If the User does not wish to purchase the product permanently, he is obliged to return the product to the Service Provider within 7 days from the date of receipt, with original packaging, without damage.

6.9.2.3. If the User does not return the product on time and does not predict the delay, the sale and purchase will take effect and the deposited amount will change to the purchase price, the delivery note issued for testing will become a sale. The above deadline is invalid, the User may not withdraw from the validly concluded sales contract beyond 7 days, the amount will not be refunded.

WARRANTY

8.12. In what cases can a consumer exercise his/her right to a guarantee?

In case of defective performance, Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) of the Government, the Service Provider is obliged to provide a guarantee if the user qualifies as a consumer.
8.13.

8.13.    What are the consumer’s rights and within what period of time can they be enforced?

Warranty period:

a) one year in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000,
b) two years in the case of a selling price exceeding HUF 100,000 but not exceeding HUF 250,000,
c) over the sale price of HUF 250,000 three years.
Failure to meet these deadlines will result in disqualification

The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is performed by the Service Provider or its agent, begins on the day of commissioning.

If the consumer puts the consumer product into service more than six months after delivery, the starting date of the warranty period is the day of delivery of the consumer product.

The consumer may, at his / her option, enforce his / her request for repair directly at the Service Provider's registered office, at any of its premises, branches and at the repair service indicated by the company on the warranty card.

Based on your warranty claim at the option of the holder

i.    repair or replacement, unless it is impossible to fulfill the chosen warranty or would impose a disproportionate additional cost on the debtor compared to the performance of another warranty, taking into account the value of the service in good condition, the seriousness of the breach and the warranty. caused damage to interests; obsession
ii.    may demand a proportionate reduction of the consideration, have the defect rectified or remedied at the debtor's expense, or withdraw from the contract if the debtor has not undertaken the repair or replacement, (...) is unable to fulfill this obligation, or if the creditor his interest in repair or replacement has ceased.

There is no room for withdrawal due to a minor error.

Aim for 15 days

Based on the 9/2014 on the rules of procedure for handling warranty and guarantee claims for things sold under a contract between a consumer and a business. (IV. 29.) of the NGM Decree, the Service Provider must strive to carry out the repair or replacement within a maximum of 15 days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.
If it turns out that the product cannot be repaired

If the Service Provider finds during the repair of the consumer product for the first time during the warranty period that the consumer product cannot be repaired, the Service Provider is obliged to replace the consumer product within 8 days, unless otherwise provided by the consumer. If it is not possible to exchange the consumer goods, the Service Provider is obliged to refund the purchase price to the consumer within 8 days.

If the product breaks a fourth time

If the consumer goods fail again after the repair period 3 times during the warranty period - if the consumer does not request a proportionate delivery of the purchase price and the consumer does not wish to repair or repair the consumer goods at the company's expense, the Service Provider is obliged to replace the consumer product within 8 days. If it is not possible to replace the consumer product, the Service Provider is obliged to refund the purchase price to the consumer within 8 days.

If it cannot be repaired within 30 days

If the consumer product is not repaired by the 30th day from the notification of the repair request to the Service Provider, - unless otherwise provided by the consumer - the Service Provider is obliged to replace the consumer product within 8 days after the unsuccessful thirty-day period. If it is not possible to replace the consumer product, the Service Provider is obliged to refund the purchase price to the consumer within 8 days after the unsuccessful expiry of the thirty-day repair period.

8.14. When is the business released from its warranty obligation?
The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after the performance. Please note that due to the same defect, the warranty and guarantee claim and the product warranty and guarantee claim cannot be asserted simultaneously, but the consumer is entitled to the rights arising from the warranty regardless of the rights described in the product and supplies warranty chapters.
8.15. The Service Provider does not have a warranty beyond the warranty period (professionally expected life) for damages resulting from natural wear and tear.
8.16. Furthermore, the Service Provider is not liable for any damages resulting from improper or negligent handling, excessive use or effects other than those specified, or other improper use of the products after the transfer of the risk of damage.

8.17.    The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.

11. COMPLAINT HANDLING ORDER (IN CASE OF CONSUMERS QUALIFIED AS USERS)

11.1.  The purpose of our shop is to fufill all the orders in good quality, for the satisfaction of the customer. If the customer has any plaint in connection of the contract or fulfillment of the contract, the plaint can be reported per telephone, e-mail or letter.

11.2.  The Provider checks the claim immediately, and repair that. If the customer does not agree with the repair of the claim, or the check is not possible immediately, the Provider take a record immediately about the claim and the point of view. The customer get a copy as well.

11.3.  11.3.    The written claim will be answered in 30 days. In case of dismission, the Provider give a reasoned statement. The Service Provider keeps the record and the copy of the record for 3 years and in case the Provider gives it for the control board. 

11.4.  We inform you, in case of the claim got declined, customers can apply for relief to the conciliatory proceeding with the following contacts:

11.5.    In the case of a complaint the Customer may calls for the Hungarian Authority for Consumer Protection:

A Fgytv. 45 / A. § (1) - (3) and 387/2016 on the designation of the consumer protection authority. (XII. 2.) of the Government, the government office acts as a general consumer protection authority: http://www.kormanyhivatal.hu/hu/elerhetosegek

11.6.    In the case of a complaint the Customer may calls for the Reconciliation Board given below:

Bács-Kiskun Megyei Békéltető Testület
Címe: 6000 Kecskemét, Árpád krt. 4.
Telefonszáma: (76) 501-525, (76) 501-500
Fax száma: (76) 501-538
Név: Mátyus Mariann
E-mail cím: bkmkik@mail.datanet.hu;

Baranya Megyei Békéltető Testület
Címe: 7625 Pécs, Majorossy Imre u. 36.
Levelezési címe: 7602 Pécs, Pf. 109.
Telefonszáma: (72) 507-154
Fax száma: (72) 507-152
Név: Dr. Bodnár József
E-mail cím: bekelteto@pbkik.hu;

Békés Megyei Békéltető Testület
Címe: 5601 Békéscsaba, Penza ltp. 5.
Telefonszáma: (66) 324-976, 446-354, 451-775
Fax száma: (66) 324-976
Név: Dr. Bagdi László
E-mail cím: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén Megyei Békéltető Testület
Címe: 3525 Miskolc, Szentpáli u. 1.
Telefonszáma: (46) 501-091, 501-870
Fax száma: (46) 501-099
Név: Dr. Tulipán Péter
E-mail cím: kalna.zsuzsa@bokik.hu;

Budapesti Békéltető Testület
Címe: 1016 Budapest, Krisztina krt. 99.
Telefonszáma: (1) 488-2131
Fax száma: (1) 488-2186
Név: Dr. Baranovszky György
E-mail cím: bekelteto.testulet@bkik.hu;

Csongrád Megyei Békéltető Testület
Címe: 6721 Szeged, Párizsi krt. 8-12.
Telefonszáma: (62) 554-250/118 mellék
Fax száma: (62) 426-149
Név: Dékány László, Jerney Zoltán
E-mail cím: bekelteto.testulet@csmkik.hu;

Fejér Megyei Békéltető Testület
Címe: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telefonszáma: (22) 510-310
Fax száma: (22) 510-312
Név: Kirst László
E-mail cím: fmkik@fmkik.hu;

Győr-Moson-Sopron Megyei Békéltető Testület
Címe: 9021 Győr, Szent István út 10/a.
Telefonszáma: (96) 520-202; 520-217
Fax száma: (96) 520-218
Név: Horváth László
E-mail cím: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar Megyei Békéltető Testület
Címe: 4025 Debrecen, Petőfi tér 10.
Telefonszáma: (52) 500-749
Fax száma: (52) 500-720
Név: Dr. Hajnal Zsolt
E-mail cím: info@hbkik.hu;

Heves Megyei Békéltető Testület
Címe: 3300 Eger, Faiskola út 15.
Levelezési címe: 3301 Eger, Pf. 440.
Telefonszáma: (36) 416-660/105 mellék
Fax száma: (36) 323-615
Név: Pintérné Dobó Tünde
E-mail cím: tunde@hkik.hu;

Jász-Nagykun-Szolnok Megyei Békéltető Testület
Címe: 5000 Szolnok, Verseghy park 8.
Telefonszáma: (56) 510-610
Fax száma: (56) 370-005
Név: Dr. Lajkóné dr. Vígh Judit
E-mail cím: kamara@jnszmkik.hu;

Komárom-Esztergom Megyei Békéltető Testület
Címe: 2800 Tatabánya, Fő tér 36.
Telefonszáma: (34) 513-010
Fax száma: (34) 316-259
Név: Dr. Rozsnyói György
E-mail cím: kemkik@kemkik.hu;

Nógrád Megyei Békéltető Testület
Címe: 3100 Salgótarján, Alkotmány út 9/a
Telefonszám: (32) 520-860
Fax száma: (32) 520-862
Név: Dr. Pongó Erik
E-mail cím: nkik@nkik.hu;

Pest Megyei Békéltető Testület
Címe: 1119 Budapest, Etele út 59-61. 2. em. 240.
Telefonszáma: (1)-269-0703
Fax száma: (1)-269-0703
Név: dr. Csanádi Károly
E-mail cím: pmbekelteto@pmkik.hu
Honlap cím: www.panaszrendezes.hu

Somogy Megyei Békéltető Testület
Címe: 7400 Kaposvár, Anna utca 6.
Telefonszáma: (82) 501-000
Fax száma: (82) 501-046
Név: Dr. Novák Ferenc
E-mail cím: skik@skik.hu;

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület
Címe: 4400 Nyíregyháza, Széchenyi u. 2.
Telefonszáma: (42) 311-544, (42) 420-180
Fax száma: (42) 311-750
Név: Görömbeiné dr. Balmaz Katalin
E-mail cím: bekelteto@szabkam.hu;

Tolna Megyei Békéltető Testület
Címe: 7100 Szekszárd, Arany J. u. 23-25.
Telefonszáma: (74) 411-661
Fax száma: (74) 411-456
Név: Mátyás Tibor
E-mail cím: kamara@tmkik.hu;

Vas Megyei Békéltető Testület
Címe: 9700 Szombathely, Honvéd tér 2.
Telefonszáma: (94) 312-356
Fax száma: (94) 316-936
Név: Dr. Kövesdi Zoltán
E-mail cím: pergel.bea@vmkik.hu

Veszprém Megyei Békéltető Testület
Címe: 8200 Veszprém, Budapest u. 3.
Telefonszáma: (88) 429-008
Fax száma: (88) 412-150
Név: Dr. Óvári László
E-mail cím: vkik@veszpremikamara.hu

Zala Megyei Békéltető Testület
Címe: 8900 Zalaegerszeg, Petőfi utca 24.
Telefonszáma: (92) 550-513
Fax száma: (92) 550-525
Név: dr. Koczka Csaba
E-mail cím: zmbekelteto@zmkik.hu 

11.7. Reconciliation Boards take care of dispute of the consumers if it is not handled in judicial way. The aim of Reconciliation Boards is to make an agreement between the parties in order to settle the dispute of the consumers, but if it fails, they make a simple, effective and cost-effective decision to enforce the rights of the consumers. The Reconciliation Board gives advice at the request of the consumer or the Service Provider in connection with the rights of the consumer and the obligations of the consumer.
11.8. In case of online trading or cross-border dispute of consumers in connection with online service contracts, only the Reconciliation Board is assignee, which is working next to the Chamber commerce in Budapest.
11.9. If the Customer has complaint, she/he can use the Online Dispute Resolution. It only requires a registration in the system of the European Commission,
Then, after a log in, the customer can remonstrate via the online website:
http://ec.europa.eu/odr
11.10. In the procedure of the Reconciliation Board the Service Provider has mutual assistance obligation. Because of that the Service Provider needs to send answer to the Reconciliation Board and needs to have a person who is entitled to make an agreement on the audition. If the headquarter of the company is not registered in the county known by the chamber which is operating the regional reconciliation board, the obligation of the company in the co-operation is to offer the possibility of the written agreement based on the demands of the consumer.
11.11. Iftheconsumerdoesnotturntoaconciliationbodyortheprocedurehasfailed, the consumer has the right to apply to a court to settle the dispute. The lawsuit must be instituted by means of a claim form, containing the following information:

• the court seised;
• the names, residence and litigation of the parties and representatives of the parties;
• the right to be enforced by presenting the facts on which it is based and the evidence of it;
• the data from which the jurisdiction and jurisdiction of the court can be established;
• a firm request for a court decision.

The application must be accompanied by the document or a copy of the document to which it refers as evidence.